Forum Discussion

Experienced User

2 years ago

Payroll file corrupted after installed in new computer Windows 11

Hello, We are using Payroll 2023.1, and have just installed Payroll in a new PC with Windows 11. This time the message "The data file has been corrupted. Please contact MYOB Customer Service." ...

Genreve_S

MYOB Moderator

2 years ago

Hi Anna-UL,

Thanks for posting your concern in the forum.

I'm sorry to hear about your difficulties opening your file on your new computer. Unfortunately, it seems like the MYOB Payroll application is not optimized for Windows 11. Since you already changed the language to NZ, please uninstall and reinstall the software to see if this fixes the issue. Also, restore the file back after reinstalling the software. If it still does not work, it is likely that the program will not run in Windows 11.

Feel free to post again if you require any other assistance.

Thanks,

Genreve

jenniek
Ultimate Partner
2 years ago
Hi Genreve_S
Since MYOB is now providing an upgrade to this software for the 2024 year - can you please confirm whether this will work on Windows 11 or not ("likely" is not realy good enough) -as this will be a huge consideration for some users.
Bullswool
Trusted User
2 years ago
Hi, you could also try this maybe?
Make older apps or programs compatible with Windows - Microsoft Support

Make backups and saves first before experimenting...