Forum Discussion

Experienced User

2 years ago

Payroll Upgrade - takes longer and is not user friendly

Hi, Is there a way to revert back to Essentials Payroll (have been upgraded to Business Payroll), as I am sure I am NOT the only one who finds the new system beyond frustrating. What used to take...

Princess_R
2 years ago
Hi everyone,

Thank you for sharing your recent experience with us regarding the changes you've encountered. We understand the frustration that this update has caused you. Your feedback is incredible and valuable, and we want to assure you that we take it seriously. We'll ensure to bring this matter to the attention of the relevant team.

Your insights help us understand how our changes impact your experience, and we're committed to continuously improving based on your valuable input. If there's anything specific, you'd like to add or if you have further feedback to share, please feel free to reach out. Thank you once again for taking the time to provide your feedback. We truly appreciate your understanding and patience as we work towards enhancing our system for a better user experience.

Cheers,

Princess

BCONS18

Totally agree. It has made payroll so much harder and messier, especially without the ability to print one timesheet for the entire staff and no payroll splits. It has become very clunky, and the manual handling for holidays, etc. leaves too much room for errors or omissions. Staff are finding it difficult to enter timesheets, with the days continuously defaulting to the date they entered the timesheet. The reports no longer have the information we need, and I can only imagine the time being taken for those with a large payroll.

Frankly, MYOB should have stuck with the old adage, "If it ain't broke, don't fix it". We have just done our first pay with the "upgrade," and already we are looking for a new payroll solution.

Earl_HD

MYOB Moderator

2 years ago

Hi ALl,

My apologies for the late response and I'm sorry to hear that the new platform isn't meeting your expectations. If you have any feedback or suggestions for our developers, please feel free to share them through our Idea Exchange Board.

Additionally, I've included some helpful articles that could assist you in navigating the new software processes.

Feel free to post again if you have further queries and one of us will be happy to assist.
Regards,
Earl

Wendye26
Experienced User
2 years ago
Dosen't help at all.

We are all angry about this upgrade and should never have gone live until it was fully tested.

It is causing many people no end of stress and frustration and extra time which is valuable time that should be used elsewhere.

I have three companies payroll to do and payroll is not my only job, my time is limited and I have deadlines to meet extre time spent with this upgrade is taking time away other things I should be doing.

It's just a complet shambles.
annie458
Experienced User
2 years ago
NO doesn't help this upgrade as people have said is a step back and I am now actively looking at moving payroll suppliers