Forum Discussion

AnnaF's avatar
AnnaF
Experienced User
5 years ago

Payroll won't update to new financial year

Hi my payroll won't let me update the PAYE period into the new financial year. Is there something that I am supposed to do in order for it to update? I haven't had this problem before and have been u...
  • AnnaF's avatar
    AnnaF
    5 years ago

    Hi jenniek 

     

    I have figured out it is because I am trying to process wages for a period earlier than april that I need to pay now. If I change the period date to april it will update but otherwise it just keeps giving me the error message.

     

    To work around it I changed the pay period date to april, updated the PAYE period into the new FY and then changed the pay period date back. Pretty ridiculous but many thanks for your replies and suggestion.

     

    Kind regards,

    Anna

jenniek's avatar
jenniek
Ultimate Partner

Hi AnnaF 

We haven't seen that issue - however check you dates? Make sure you are using 2020 as the year.

Have you tried doing this via the Update PAYE period on the process pays screen.

AnnaF's avatar
AnnaF
Experienced User
5 years ago

Hi jenniek 

 

I have figured out it is because I am trying to process wages for a period earlier than april that I need to pay now. If I change the period date to april it will update but otherwise it just keeps giving me the error message.

 

To work around it I changed the pay period date to april, updated the PAYE period into the new FY and then changed the pay period date back. Pretty ridiculous but many thanks for your replies and suggestion.

 

Kind regards,

Anna

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