Forum Discussion

KaliPPS's avatar
KaliPPS
Experienced User
3 years ago

PaySlips bouncing back from Gmail Accounts

Hi, We send our pay slips via the desktop MYOB payroll via SMTP settings and for some reason all payslips to users using a Gmail account bounce back. All other email providers are fine and go through without a problem. Has anyone else experienced payslips sent through the desktop version bouncing back from Gmail accounts? Cheers, Kali

3 Replies

Replies have been turned off for this discussion
  • jenniek's avatar
    jenniek
    Ultimate Partner
    3 years ago

    Hi KaliPPS 

    It's a gmail issue. Microsoft made some changes a while back which caused the issue. there's a support note I got for IMS Payroll which might help. Gmail accounts needs to create a passowrd. Hope this helps.

  • KaliPPS's avatar
    KaliPPS
    Experienced User
    3 years ago

    Sorry just saw the attachment haha - thank you

  • KaliPPS's avatar
    KaliPPS
    Experienced User
    3 years ago

    Hi Jennie,

     

    Thank you! I'd love to read the support note if you have it available?

     

    Cheers,

     

    Kali

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Level up your skills using MYOB software.

 

Find help guides and technical solutions for all MYOB products here

Explore video tutorials for our software at the MYOB Academy here

 

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.