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YRA's avatar
YRA
2 months ago

Payrun Error

Hi,

I'm trying to do payrun but can't proceed and getting this error 

 

Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: fc452bd5-f1b4-405f-8786-7ed98f773a67.

 

Can anyone help me?

3 Replies

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  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 months ago

    Hi YRA ,

    Thank you for your detailed post. To troubleshoot, I recommend clearing your browser's cache and history, or trying to log in from a different browser.

    Please let me know if this resolves the issue for you.

    Regards,
    Earl

    • YRA's avatar
      YRA
      2 months ago

      Hi Earl,

       

      Thank you for your reply, but I still can't run the payroll

      • Jemar_C's avatar
        Jemar_C
        MYOB Moderator
        2 months ago

        Hi YRA,

         

        Thank you and I understand that you can't still process a payrun even after doing the troubleshooting. This might need an in debt troubleshooting, you may ask MOCA, our virtual assistant for further assistance. Click the chat bubble at the bottom of any help page and ask a question. If MOCA can't help, you'll be guided to our other support options, including live chat.

         

        Cheers,

        Jem