Are there issues with the MYOB Portal today? I received an email to say that a client has approved their IAS. I can see approved in tasks but under the activity statements list, still showing as waiting signature.
Also I have tried to send another clients BAS for authorisation and it keeps bouncing back....
Hi KnobelTam!
If the client has approved their IAS, can you select 'send to client' again? You should get the option to say you have sent the IAS manually and then get the option to mark it as approved so it can be lodged.
Have you been able to send and BAS/IAS for approval today at all?
If this doesn't work, I would recommend contacting support on 1300 555 117 so we can investigate further with you.
Thanks,
Amy.
