Forum Discussion

8 months ago

Accidently reversed a Electronic Payment

Hi Guys, I accidently reversed a Electronic payment from last month. My questions are: Will the payment come back into our account? Also I deleted the EP transaction from "prepare electronic p...

Doreen_P
8 months ago
Hi Jodes7,

If you reverse a transaction within the app, it's only happening in the app itself – your real-life transactions are safe and sound. Think of the app as your personal transaction log. Also, if you happen to delete your electronic payment (EP), don't fret! You're just removing the transaction from your bank account, not wiping out your payments. Those payments are still chilling in your electronic clearing account, so no worries there!

To rectify the situation, simply delete the reversal and then proceed to redo the electronic payment from the 'prepare electronic payments' window. For detailed steps on deleting a reversed transaction, check out our FAQs here.

Feel free to post again anytime if you require further assistance.

If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

Best regards,

Doreen

Doreen_P

MYOB Moderator

8 months ago

Hi Jodes7,

If you reverse a transaction within the app, it's only happening in the app itself – your real-life transactions are safe and sound. Think of the app as your personal transaction log. Also, if you happen to delete your electronic payment (EP), don't fret! You're just removing the transaction from your bank account, not wiping out your payments. Those payments are still chilling in your electronic clearing account, so no worries there!

To rectify the situation, simply delete the reversal and then proceed to redo the electronic payment from the 'prepare electronic payments' window. For detailed steps on deleting a reversed transaction, check out our FAQs here.

Feel free to post again anytime if you require further assistance.

If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

Best regards,

Doreen

Jodes7
8 months ago
Excellent, after a bit of internet research and thinking about it, i was able to correct the problem. I thought that reversing the transaction would reverse the payment entirely hahaha. So thank you so much for your response, it has clarified everything for me. Have a wonderful day!
- Isaiah_C
  MYOB Moderator
  8 months ago
  Hi Jodes7,
  
  Thanks for letting us know. I'm glad that your issue is now resolved. If you have any additional concerns in the future, please feel free to post again, and we'll be happy to help. I'll be closing this thread now. Have a great day!
  
  Kind regards,
  
  Sai