JulieUGG
4 years agoContributing User
Reversed electronic payment too many times
Hi
I have reversed an electronic payment too many times. I now have a reversal for an employees pay sitting in Prepare electronic payments and have nothing to offset it against. If I delete the EP it shows in the bank register as a credit with nothing to match it too and I then cant reconcile the account.
Hi JulieUGG
Usually you should be able to reverse that transaction. That being said, I have experienced the same situation with trying to reverse a reversed payroll transaction. The workaround that I have used was to delete the reversals of the electronic payment, clear the AccountRight cache and in theory you would then be able to delete the payroll transaction.After this has been fixed, you can do a $0 pay dated June 30 to ensure the STP is correct based on the latest values.If you are still having issues, please upload some screenshots such as the full history of that payment and the reversals from a Bank Register point of view.