Reversed electronic payment too many times

Hi JulieUGG 

Thanks for providing that screenshot

Based on what we can see, you would want to go to select the arrow to get into that Payroll transaction and select Edit>>Reverse transaction. This should reverse that reversal and thus generate a (positive) transaction in the Prepare Electronic Payments window. You’ll be then able to select both transactions to generate a VOID transaction to the Bank File.

In saying that, could you provide the full history of that payment and the reversals from a Bank Register point of view? Also, what is the exact outcome you want to come out of that situation i.e. has the employee been paid in real life?

However, the very simple answer would be to create a new bank account via Accounts>>Accounts Lists>>New – give the account a number and name and set the Account type to be Bank. Once that account has been set up you would navigate to Setup>>Linked Accounts>>Accounts & Banking and set the Bank Account for Electronic Payments to be that new account. This would clear the Electronic Payment window. While this may be an option for you, if you are going down this path you probably want to make sure that the pay history is correct for the employee so that Payroll Reporting is correct.