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xranton's avatar
xranton
Contributing User
4 years ago
Solved

Account right 2020 Formal Complaint

Hello, I have also just e mailed MYOB's supervisor to the mail provided to me by a representative (which i doubt to be the correct one after everything i have seen regarding customer service). I ha...
  • Steven_M's avatar
    Steven_M
    4 years ago

    Hi xranton 

     

    Great to hear that we have had a successful outcome for you and that those emails are sending.


    Once again, apologies for the lengthy delay with finding that resolution to your enquiry.


    If you do require further assistance don't hesitate to get in touch.

xranton's avatar
xranton
Contributing User

Hello,

I would like to thank the team at MYOB for finding the solution to my issue. The product specialist called me, we tried to send a couple of trial invoices through the in-built e-mail that still didn't work. He promised to have a look at the data log with his colleagues and to come back to me the next day.

By 17:00 the same afternoon i received the trial e-mails sent earlier in the day and since then the system works.

The product specialist called me the next day to verify that everything is now fine as it appears to be to his end.

Very happy with the result.

 

Thank you!

Steven_M's avatar
Steven_M
Former Staff
4 years ago

Hi xranton 

 

Great to hear that we have had a successful outcome for you and that those emails are sending.


Once again, apologies for the lengthy delay with finding that resolution to your enquiry.


If you do require further assistance don't hesitate to get in touch.