AccountRight Application Error Report

Hi Thierry888, 

Thanks for posting this in the forum. 

I'm sorry to hear about your app continually crashing. Based on the error log, it seems that the issue stems from the available data storage in temp files. I recommend clearing the temp files window of your computer. This could be done by following these steps.

• Open the Run dialogue box.
• Type "%temp%" and click okay. (this will open the temp folder)
• Press Ctrl + A to select all files.
• Press the delete button and confirm to delete all files. 

After following these steps, you can try recording sales data again. 

Let us know if you require further assistance.

Thanks,
Genreve

Hi Genreve

Thanks for assisting. I follow your steps but still it does not fix this issue. Still need to restart the app.

Hi Genreve_S 

Further to below, I received this prompt window - attached , once i click ok, I have to restart the software

Hi Thierry888, 

Thanks for the response and the update. 

The error log you've attached seems to just show this certain error. I believe we need to check the full diagnostic log of your AccountRight to know more about what's causing this. Here are the following steps to collect the diagnostic log. (make sure to prompt the error again before doing this)

1. Open the Run window. (Windows button + R)
2. Type %localappdata% and click OK.
3. A file explorer will open, and you can open the folder MYOB > AccountRight > Current > Diagnostics.
4. Copy the most recent diagnostic log file named "Huxley.Application_xxxx.x.xx.xxxx.log".
5. Attach the diagnostic log file to your next response.

We look forward to your response.

Thanks,
Genreve

Hi Genreve_S 

See attached as requested

Thanks

Thierry

Hi Genreve_S 

Have you had a chance to discuss this issue with an 'expert' yet?

It is very annoying to these error messages throughout the day and have to sign in again

Hi Thierry888, 

I apologize for the delay in my response and thank you for your patience. 

From the diagnostic log you've shared, it appears that your company file is saved in OneDrive. It's possible that the constant backups being made by OneDrive could be causing the issue you're experiencing.

Could you please try disabling the automatic backup feature in OneDrive and then restore a copy of the file? This might help us determine if this is the root cause of the problem. If the issue continues after trying this, please send an updated diagnostic log so we can investigate other potential causes of the crashes.

Looking forward to your response.

Thanks,
Genreve

Hi Genreve_S 

No, it's not the roof of the problem.

We have a server version, not on cloud. also same issue. 

Just wondering why we keep getting increase in the month fees, when there is an issue with the software?? 

Can you please get accounts team to get in touch with me. or simply a discount instead of an increase in fees??

Thanks

Thierry

Hi Thierry888, 

Thanks for the response. 

To delve deeper into this, could you please specify the exact location where your file is saved? Additionally, could you provide an updated diagnostic log? This will help us determine if the steps you've taken have resulted in any changes within the log.

We eagerly await your reply.

Thanks,
Genreve

Hi Genreve

The file I am using is connected on the server.  Everytime when I download a report, theres a one off error. See attached errorlog.

Can you please organize a meeting to connect with an IT expert. Everytime the MTOB fee keeps increasing but the quality is not here yet.

Hope this can be fixed thanks