Forum Discussion

Thierry888's avatar
Thierry888
Experienced User
10 months ago

AccountRight Application Error Report

Hi    While entering sales data, I am frequently receiveing an error about something's gone wrong and accountright needs to close. This is not a one-offs anymore.    I am hoping someone can direc...
Thierry888's avatar
Thierry888
Experienced User

Hi Genreve

 

Thanks for assisting. I follow your steps but still it does not fix this issue. Still need to restart the app.

Thierry888's avatar
Thierry888
Experienced User
10 months ago

Hi Genreve_S 

 

Further to below, I received this prompt window - attached , once i click ok, I have to restart the software

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    10 months ago

    Hi Thierry888, 


    Thanks for the response and the update. 

     

    The error log you've attached seems to just show this certain error. I believe we need to check the full diagnostic log of your AccountRight to know more about what's causing this. Here are the following steps to collect the diagnostic log. (make sure to prompt the error again before doing this)

    1. Open the Run window. (Windows button + R)
    2. Type %localappdata% and click OK.
    3. A file explorer will open, and you can open the folder MYOB > AccountRight > Current > Diagnostics.
    4. Copy the most recent diagnostic log file named "Huxley.Application_xxxx.x.xx.xxxx.log".
    5. Attach the diagnostic log file to your next response.

    We look forward to your response.

     

    Thanks,
    Genreve

      • Thierry888's avatar
        Thierry888
        Experienced User
        10 months ago

        Hi Genreve_S 

         

        Have you had a chance to discuss this issue with an 'expert' yet?

         

        It is very annoying to these error messages throughout the day and have to sign in again

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