Forum Discussion
Hello I tried 10 statements at a time and out of 140 statements only 50 appeared as sent. I need this working as customers do not pay unless they receive their statements.
- SimonNeal21 days agoUser
Good afternoon Antz72 - we are also experiencing the same issue.
Have you heard any more regarding this issue.
- Shella_A21 days agoMYOB Moderator
Hi SimonNeal
I see that you're also experiencing the same issue. If not all are being sent, even when it's just 20 per batch, you might want to try reducing the batch size to around 10–15 emails. This could help ensure all statements are sent. If the issue continues, don't hesitate to reach out to MOCA via myob.com/support. If MOCA can't resolve the issue, our live chat team will be there to assist you further. Keep me posted on how it goes!
Kind regards,
Shella
- Antz7221 days agoExperienced Cover User
I tried all their suggestions. First try lots of 20 and that did not work. Then tried groups of 10 and it sent about 9. After every attempt I kept pushing it back to MYOB. After several weeks it corrected and there was no explanation given. I still don't know if it was something on my side or a technical error in MYOB.
- Pauline2320 days agoContributing User
Why do users never get a helpful answer? :)