Good afternoon Antz72 - we are also experiencing the same issue.
Have you heard any more regarding this issue.
Hi SimonNeal
I see that you're also experiencing the same issue. If not all are being sent, even when it's just 20 per batch, you might want to try reducing the batch size to around 10–15 emails. This could help ensure all statements are sent. If the issue continues, don't hesitate to reach out to MOCA via myob.com/support. If MOCA can't resolve the issue, our live chat team will be there to assist you further. Keep me posted on how it goes!
Kind regards,
Shella
Thanks Shella
I am advised by our Finance staff that this is an on-going issue, even when processed in batches of 10. The batches are processed, then all are rechecked the following day to re-send those not successfully sent.
Any advice or assistance would be appreciated as this is a time consuming process to ensure all statements are successfully disbursed.
Regards
Simon
Hi SimonNeal,
If none of these options work for you, please reach out to our live chat agents through our virtual assistant MOCA or submit a support case via MyAccount.
Regards,
Sai
