Hi Pauline23
It looks like there's an issue with the customer receiving statements but not invoices. This is unusual, as MYOB uses the same email for both invoices and statements. I suggest checking if the statements are being marked as spam or getting blocked by the customer's email server. If the issue persists, I recommend requesting support via my account at myob.com. If MOCA can't help, you'll be automatically directed to our live chat team. They have more tools at their disposal to diagnose and resolve such issues. Let me know if you have other queries!
Kind regards,
Shella
