Forum Discussion

Antz72's avatar
Antz72
Experienced Cover User
1 year ago

AccountRight Emails for statements not being sent.

When emailing a large group of statements 60 or more AccountRight will only show 10 or 15 emails in sent emails. There are no indicators to say emails were "rejected, marked as spam, or bounced, or p...
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SimonNeal's avatar
SimonNeal
Member
1 year ago

Thanks Shella

 

I am advised by our Finance staff that this is an on-going issue, even when processed in batches of 10.  The batches are processed, then all are rechecked the following day to re-send those not successfully sent.

 

Any advice or assistance would be appreciated as this is a time consuming process to ensure all statements are successfully disbursed.


Regards

Simon

Isaiah_C's avatar
Isaiah_C
MYOB Moderator
1 year ago

Hi SimonNeal,

 

If none of these options work for you, please reach out to our live chat agents through our virtual assistant MOCA or submit a support case via MyAccount.

 

Regards,

Sai 

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