Forum Discussion

krist's avatar
krist
Contributing Cover User
3 years ago

AccountRight Plus 2013.5 Restore backup from accountant

HI,

 

I use my MYOB once a year for the accountant. 

I send him my backup, which he can open and edit, but everytime he sends me the updated backed up file I cannot open it.

 

AccountRight Plus AU

My version is: 2013.5.15.9262

File version 2013.5.15.9458

 

I get the following error: "the connection to the server was lost.  Please check that the server is on and connected to the network"

 

  • I work offline
  • I have told my accountant to save the file on the hard drive and then back it up. He has sent me the .zip file and the .myox file.  
  • I have tried opening it by "Add a company file", which is when I get the above error.
  • I have tried Restore a backup. I get the message "It seems you're restoring a large company file.  We're working .....   Give it a minute ....  

    • I hit the OK, but nothing happens and the file is not visable.
    • I then go to Open a company file.  It still does not show up.

I have two ideas what could be the issue, pls confirm before i go back to the accountant.

 

1)  He is working online and when I try to restore it , it keeps looking for his server.

2) He either has put a password or he has somehow changed the licence number on my file.

 

pls help

 

Regards

Kristina

 

  • gavin12345's avatar
    gavin12345
    Ultimate User
    3 years ago

    Hi krist 

     

    If accountant has sent you both the .myox and the .zip file (usually they send one or the other), with the zip you need to use the Restore option and select Restore to my Library. Even if accountant has the file online, it will restore locally.

     

    If your accountant has the file online the file would have been upgraded to AR2022 as you cannot have a AR2013 file online. 

     

    If using the .myox, you use Add to Library.

     

    Unless accountant uses AR2013 locally, he may have upgraded the file to AR2022 as MYOB is forcing upgrades. If this is the case AR2013 will not open the file - it will may even recognise it as a MYOB file. You should install AR2022.3 and try that.

     

    Regards

    Gavin

    • krist's avatar
      krist
      Contributing Cover User
      3 years ago

      HI Gavin,

       

      thanks for your reply.

       

      I got the accountant to send the .zip file, which I managed to restore into the library, but when I try and open it (which doesn't show in my library view for some reason, and I can't figure out where to change the link in MYOB).

      When I try and open it, I get the same error "Connection to server lost".

      I am on Local and do not use a server.

       

      I also got the accountant to send the .myox file, but I still get the same error.

       

      When should I tell the accountant to change.

       

      thanks

      Kristina

      • gavin12345's avatar
        gavin12345
        Ultimate User
        3 years ago

        Hi krist 

         

        I suggest three things:

         

        Re-start your computer, re-install AR2013.5 and try to open the .myox file again, if that fails, install AR2022.3 and try to open the .myox file.

         

        Regards

        Gavin

         

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