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TRA's avatar
TRA
Cover User
3 months ago

AccountRight Premier v19.14 error

Probably not the correct place to ask, but here goes.   AccountRight Premier v19.14  When trying to send an invoice via email, was previously getting a MAPI error message. Ran the MYOB MAPI f...
CNC_Free
Genreve_S's avatar
Genreve_S
MYOB Moderator
3 months ago

Hi TRA, 

 

Thanks for adding a screenshot. That little cmc_free pop‑up is an Outlook/email issue with AccountRight v19, not your data.

Try these steps:

  1. Repair Outlook
    • Close Outlook and AccountRight.
    • In Windows, go to Control Panel > Programs and Features (or Settings > Apps).
    • Select Microsoft Office / Microsoft 365 > Change > Repair.
    • Restart the PC, open Outlook, then try emailing again from AccountRight.
  2. Move the MapiEX Disable file (v19 only)
    • Close AccountRight.
    • In File Explorer, go to your v19 folder, e.g., C:\PremierClassic\MapiEX.
    • Find MapiEX Disable (or MapiEX Disable.txt), right‑click Cut.
    • Go back up one level (e.g., C:\PremierClassic\) and paste.
    • Reopen AccountRight and email again.

If it still plays up, you can Send To > PDF and email the PDF from Outlook as a workaround, or look at upgrading to the newer AccountRight so it emails directly without using Outlook.

 

Regards,
Genreve 

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