Forum Discussion

downunder_4500's avatar
downunder_4500
Trusted User
2 months ago
Solved

Add to Payment Schedual PopUp on Sales Invoice

I dont recall a direct Upgrade that has affected or made this happen.

 

On a Sales Invoice Next to the Balance Due box at the bottom of the screen, I am now getting out a 'Greyed out' box and a Pop Up in blue as per the Picture in the attachment.  

 

Although I am the owner of the software, I just do data entry.

Each time I create an invoice this pop up appears.

 

Version 2026.3.1.10

 

How can I get rid of it?

Thank you wizards.

 

  • Hi all, I have had confirmation from the team that the correction for this was released in last nights AccountRight version release. This should be resolved now. Thanks for raising it here in the forum and for your patience

18 Replies

  • downunder_4500's avatar
    downunder_4500
    Trusted User
    2 months ago

    Hi Doreen.

    I dont think you are fully aware of the situation.  the Popup shown in the image I initially sent is impossible to get rid of.  It just re appears time and time again. This seriously needs to be brought to the attention of your Developers without delay.  You just cannot ignore it or get rid of it.

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 months ago

    Hi all, 

     

    The “Turn on online payments to add a payment schedule” message is part of the new Add payment schedule feature on sales invoices and is built into the current AccountRight version. You can safely ignore it and keep recording invoices as normal. It won’t stop you from saving or emailing invoices, even if you don’t want to use online payments.

     

    Cheers,

    Doreen

  • downunder_4500's avatar
    downunder_4500
    Trusted User
    2 months ago

    Hi Doreen.

    Thanks for the Link.  I do not wish to do On Line Payments, however this Popup pops up every time you go to enter an invoice.  It is almost impossible to get rid of, as it keeps popping up!!,  as another customer has mentioned this also overrights other applications/pages.    Can you get your software righters to decomission it as a priority ??  It's a bloody nuisence.!  Thank you

  • DaniGW's avatar
    DaniGW
    Experienced User
    2 months ago
    • Ignore it and keep recording invoices as normal (it won’t stop you from saving or emailing invoices), or
    • Turn on Online payments for your invoices if you want to use payment schedules.

     

    Pretty hard to ignore as it pops up every time you go into an invoice screen and even sits in front of other application windows.

    We have no intention of turning on Online payments.

    Another "improvement" that no one asked for.

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 months ago

    Hi downunder_4500,

     

    Great question! You can turn online payments on or off by following the steps in this link about how to turn online payments on or off (it shows you exactly where to click in the menus and how to set it up for your invoices).

     

    Cheers,

    Doreen

  • downunder_4500's avatar
    downunder_4500
    Trusted User
    2 months ago

    Thank you for the reply Genreve

    I have prevoulsy looked through the Menu's and, currently cannot see a choice to Turn On Online Payments - please supply Instructions..

     

    Thank you

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 months ago

    Hi downunder_4500

     

    Thanks for your post.

    The greyed-out box and blue pop-up saying “Turn on online payments to add a payment schedule” is part of the new Add payment schedule feature on Sales invoices. It appears that online payments are currently off for that invoice, so it’s just letting you know that payment schedules are only available if Online payments are turned on.

    At the moment, there isn’t a setting to remove or hide this prompt; it’s built into the current AccountRight version. You can either:

    • Ignore it and keep recording invoices as normal (it won’t stop you from saving or emailing invoices), or
    • Turn on Online payments for your invoices if you want to use payment schedules.

    Regards,
    Genreve 

  • Dave6's avatar
    Dave6
    Experienced User
    2 months ago

    I'm getting the same thing and it is very annoying as it keeps getting in the way and it keeps popping up.