Forum Discussion

PrecisionAJ's avatar
PrecisionAJ
Contributing User
12 months ago

An unbalanced transaction may not be recorded.

Hi there,   Ive been trying to fix this issue since last week, already followed the steps you guys mentioned here at this forum but nothing appears to fix this problem    I need help.   Thanks ...
PrecisionAJ's avatar
PrecisionAJ
Contributing User

When you say to change the amount it's in every invoice or the bank transaction?

 

I already did both and it's not working!

 

I really need a solution for this 

Celia_B's avatar
Celia_B
MYOB Staff
12 months ago

Hi PrecisionAJ,

 

Thank you for getting back to us and providing an update. I have noticed that this post was answered by one of our moderators and asking for some information to further assist you, Kindly check on this link. 

 

Thank you. 

Cel 

 

  • PrecisionAJ's avatar
    PrecisionAJ
    Contributing User
    12 months ago

    Hi, thanks. I already answered that but I haven't heard back yet 

     

    thanks 

    • Julie_A_C's avatar
      Julie_A_C
      Ultimate Cover User
      12 months ago

      hi PrecisionAJ Celia_B 

       

      Have you tried going to your sales register>receive payment>enter client name, amount paid and date manually and then go to see if the system matches it?

       

       

      • PrecisionAJ's avatar
        PrecisionAJ
        Contributing User
        12 months ago

        That wont work. 

         

        1) the invoices that I need to match doesnt appear there.

        2) If I do that, the bank transaction will still be there to allocate.

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