Apple Pay
When an invoice is emailed, there is no option for paying via Apple Pay. The only options are BPay and credit card. Even the help video doesn't have apple pay as an available payment despite it being...
Forum Discussion
Hi Dog_E_Dr
Apple Pay should be available as a payment option for all users that have Online Invoice Payments enabled. This was introduced to the AccountRight range with the latest upgrade AccountRight 2022.10. As such, do ensure that you are on that version of the software to have access to that option - Help>>About AccountRight. Our Help Article: Getting the latest version will assist if you are not on that latest version.
Applepay payments do not show up as Paid. I receive a notice telling me the invoice is paid but it does not show up as paid. This has happened twice now. I am resorting to deleting the jobs and making something up s othat the book-keeping makes sense.
Hi MorenoG
Generally speaking, when an online payment has been made on an invoice that invoice will be marked as closed and the payment be received into the bank account once processing has taken place (typically 1-2 days).
If you do have an example where that is not occurring then we would love to see an example of where you have received the invoice but it hasn't been marked as close.I've had 3 invoices that have not been closed - 2 paid using Apple Pay and one with Googlepay. I am switching off online payments until MYOB fixes this problem. I will ask clients to pay by bank transfer/EFT, PAYID or PayPal. I use MYOB Essentials Online and don't even know if I am using the right URL anymore. I have tried all my browsers. I have deleted caches galore. One CHAT help person told me when I'm paid by Apple Pay I have to enter the payment manually.
I've had 2 cases so far, both Apple Pay. Never had this problem with Visa or Mastercard. I tell clients not to pay with American Express or BPay. Like I said, Chat Help told me that I need to enter the Applepay payment manually and I did that to my second Applepay payment (I deleted the first one). Next time it happens I will send you screenshots. I don't fancy using chat or phone support ever again after waiting hours and hours. I've even considered switching online services but it's a lot of work. I always look for work-arounds. I've even been left wondering whether I missed something like an upgrade. I use MYOB Essentials Online so thought any upgrades would have been done by you online.
I have just had a new invoice paid by Applepay. Where do I send the screenshots so they are private?
