Forum Discussion

H-TS's avatar
H-TS
Trusted User
4 years ago
Solved

Automated linking of sales/supplier invoices - can we stop customers turning this on yet?

Haydes    Referring to my previous post (https://community.myob.com/t5/AccountRight-Sales-and-purchases/Automated-linking-of-sales-supplier-invoices-can-we-stop/m-p/669031#M70382) which is now clos...
  • Haydes's avatar
    Haydes
    4 years ago

    Hi H-TS 

     

    In short: There is no update on this, since some teams have moved around since the Card for this now lives in a shared backlog amongst multiple teams to pick up now.

     

    Sorry for the wait, I've been moving around a fair bit internally but still help look after the Supplier Feeds/Myob to Myob services.

     

    A small note is that the priority order for what to pick up gets determined by some higher ups which are currently arranging everything in that backlog around based on the best experience it gives to people.

     

    That said, I've linked both Forum threads to the Card so that those who prioritise will see your posts on this.

     

    In terms of Private Messages though; I had a look and found that the setting was turned off! I didn't realise since I haven't logged in for a fair bit. I've turned this back on now so you should now be able to flick me a PM anytime now. Sorry for that.

H-TS's avatar
H-TS
Trusted User

Hi Haydes 

 

Could you please give me an update? I tried following your instructions on my original post: 

"Last note: I'm always wanting to see feedback for what I work on, if you have anything that you want to see or have something that bothers you around the services in my signature feel free to send me a Private Message on this Forum and I'll get an email. You can send me a PM by clicking my Username and then clicking Send Message on the next page."

 

But the PM system says you have turned off PMs and I can't send the message.

 

I am really not comfortable with this current setup and I do not want to send from Outlook. I have multiple email accounts on my PC and can't make MYOB send from a specific one. If I export a report to Excel then share as a PDF, even if the pop up email window has the address I want to send from, the actual sent email ends up in a different sent box. I think it's probably a microsoft issue rather than MYOB but it means that the workarounds offered are not suitable. And I shouldn't need a workaround. I should be able to opt out of this feature. I am pretty sure we have NOT given permission for this data to be sent to our customers in this format.

Haydes's avatar
Haydes
MYOB Product Team
4 years ago

Hi H-TS 

 

In short: There is no update on this, since some teams have moved around since the Card for this now lives in a shared backlog amongst multiple teams to pick up now.

 

Sorry for the wait, I've been moving around a fair bit internally but still help look after the Supplier Feeds/Myob to Myob services.

 

A small note is that the priority order for what to pick up gets determined by some higher ups which are currently arranging everything in that backlog around based on the best experience it gives to people.

 

That said, I've linked both Forum threads to the Card so that those who prioritise will see your posts on this.

 

In terms of Private Messages though; I had a look and found that the setting was turned off! I didn't realise since I haven't logged in for a fair bit. I've turned this back on now so you should now be able to flick me a PM anytime now. Sorry for that.

  • Steven_M's avatar
    Steven_M
    Former Staff
    4 years ago

    Hi H-TS 


    Just to add to Haydes 's comment in relation to private messages, due to circumstances outside of our control the private message system on this has been temporarily disabled for all users at this time.

  • H-TS's avatar
    H-TS
    Trusted User
    4 years ago

    Thanks for linking them up Haydes 

     

    • H-TS's avatar
      H-TS
      Trusted User
      4 years ago

      Further to this mess, it appears that if I go back and change the data too quickly, the customer is getting my second version, not the version I actually send! 

       

      A customer just sent this back to me today - their invoice should have had three separate amounts - one on each line. After emailing the invoice, I went back and changed it but the customer received the second version. This is contrary to what I was told about how this works. 

       

      PLEASE PLEASE PLEASE let us opt-out of this feature! It makes me look very unprofessional.