Forum Discussion

MW2022's avatar
MW2022
Contributing User
2 years ago

Blank Customer Sales and Sales Detail Report - Cloud Version

Hi there,

 

Do anyone encounter blank report on customer sales & customer (details) sales report. I dont have filters and have been revisiting this report on different occassion (so is not the timeout or overnight error per se) No error message. 


Sales register load fine, Desktop app version works fine.

 

Would be great to have this resolved as I do work mostly via web.

 

Looking forward to a solution :) Thanks!

customer sales
Report
sales report
  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 years ago

    Hi, MW2022

     

    Please let us know if you require any further assistance with your concern. Don't hesitate to reach out to us. We are delighted to assist you.

     

    Best regards,

    Doreen

    • MW2022's avatar
      MW2022
      Contributing User
      2 years ago

      Thanks Doreen.. It seems to work, but only if I dont select employees it seems? 

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator
        2 years ago

        Hi, MW2022

         

        We are closing this case, as we were not able to receive updates. Please feel free to start a new post in the future if you encounter any further issues.

         

        Best regards,

        Doreen

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 years ago

    Hi, MW2022

     

    Thanks for your post.

     

    As we tried to generate the Customer sales (detail) report, we were able to see transactions from the said report. We highly recommend changing the date range or widening the date from and date to see if transactions will show up. Also, make sure that all filters are correct.

     

    Please let us know if you require any further assistance with your concern.

     

    Best regards,

    Doreen

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