Forum Discussion

Wendy18's avatar
Wendy18
Experienced Cover User
11 months ago

BPAY PAYMENT NOT RECEIVED

A customer has paid via BPay through online payments but we have not received the funds and the invoice is still showing as outstanding. Have also not received a receipt as we usually do although the...
  • Celia_B's avatar
    Celia_B
    11 months ago

    Hi Wendy18

     

    Thank you for getting back to us and providing an update on the issue. 

     

    We are glad that the issue has been resolved and the payment was traced. Please accept our apologies for the inconvenience this has caused you. We also appreciate your patience and understanding in this matter. And thank you so much for sharing your helpful insights in the Community Forum. Rest assured that we will raise this to the relevant team.  
     

    If you need further assistance in the future, please don't hesitate to contact us again. 

     

    Best Regards, 

    Cel