Forum Discussion

paulas's avatar
paulas
Experienced User
2 days ago

Bugs in Accountright items codes we need someone to fix please

I would like this escalated - I have just spent 30 minutes and my office manager has also spent 30 minutes with your support people who can help with this. We have two item code issues in company fi...
Genreve_S's avatar
Genreve_S
MYOB Moderator

Hi Paulas,

 

I'm sorry to hear that you had trouble fixing the issue with phone support. The support team can run some fixes on your file to correct the differences in the on-hand values of the two items. I recommend reaching out through other avenues, such as creating a support ticket from the MyAccount window or using the live chat feature through MOCA.

 

Regards,
Genreve

paulas's avatar
paulas
Experienced User
10 hours ago

Do I still need to do a support ticket - they seem to go nowhere though sorry 

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    8 hours ago

    Hi Paulas,

     

    It's best to reach out to our support team, as they'll need to run a specific script on your file to resolve the issue. This will help address the problem effectively.

     

    Regards,

    Sai 

    • paulas's avatar
      paulas
      Experienced User
      7 hours ago

      and you cant do that on my behalf?

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