Forum Discussion

Karnel's avatar
Karnel
Experienced Partner
13 days ago

Business verification

I have a client who cannot email out invoices as his business verification is incomplete. He has submitted 2 support requests - nothing has happened! I rang MYOB support on his behalf this morning wa...
Doreen_P's avatar
Doreen_P
MYOB Moderator
13 days ago

Hi Karnel,

 

Appreciate you looking out for your client. Since their business verification is incomplete, the best step is to follow up with our Financial Services team. They should be able to provide an update on the submitted support requests. I'll send you a private message with their direct number so you can get in touch with them directly.

 

Cheers,

Doreen

  • Karnel's avatar
    Karnel
    Experienced Partner
    11 days ago

    Hi Doreen,

    Matter has finally been resolved but 2.5 hours on hold to speak to support is not acceptable.

    Regards,

    Karen Nelson

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