Forum Discussion

annbrinck's avatar
annbrinck
Experienced User
2 years ago

Cancelling Sales Orders

Is there anyway you can cancel a sales/purchase order WITHOUT deleting it? (Auditors request)    Plus when I cancel an order, the number gets reused for our next new order.  This can cause some is...
annbrinck's avatar
annbrinck
Experienced User
2 years ago

Hi Princess

Thanks for your response.  

I had created sales 36610 for one customer in Nov.  This was cancelled this morning.

It has now shown up again, for another customer (raised automatically as a backorder when invoicing).

Please refer attached word file showing the details.

 

Princess_R's avatar
Princess_R
MYOB Moderator
2 years ago

Hi annbrinck,

 

Thank you for your response.

 

I appreciate you sending the attached file to better understand the issue you're facing. In your case, since you're deleting the orders upon cancellation, once a used number is completely deleted, it becomes available again to be used in the next order. I regret to inform you that the only option will be to manually update those numbers if a deleted number is picked up again.

However, rest assured that your concern will be forwarded to the relevant team. For the developer’s consideration of future feature enhancements. Thank you for your understanding.

 

Please feel free to reach out if there's anything else I can assist you with. I'm happy to help in any way I can.

 

Cheers,

Princess

  • annbrinck's avatar
    annbrinck
    Experienced User
    2 years ago

    Hi Princess_R 

     

    So in the meantime, what would be the best way to deal with any cancelled sales order, so they don't continue to show in the list of outstanding orders and so the numbers don't get reused?

    Thanks

    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      2 years ago

      Hi annbrinck,

       

      Thank you for your reply.

       

      Handling canceled sales orders to prevent them from appearing in the list of outstanding orders and preserving the numbering sequence can be challenging since our system doesn't currently offer a direct solution for this specific scenario. Aside from manually changing the number, you can try to convert it to an invoice and delete it. However, this might not be the best workaround for this matter. I'll consult this with the team to see if we can find other workarounds that are best suited to handle this scenario.

       

      In the meantime, feel free to reach out if there's anything else I can assist you with. I'm here to help in any way I can.

       

      Cheers,

      Princess

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