Forum Discussion

Simone6's avatar
Simone6
2 years ago

Cannot code to an active GL

Hi,

 

I have created a new GL and I'm trying to use it in a purchase but it's not showing up in the list of GL's to select to code to, even though it's sitting in the accounts list. It's not been set up as a header GL, it's just a normal GL. I have refreshed the accounts list and logged in/out and it still doesn't come up in the list. 

 

Thanks 

  • Simone6's avatar
    Simone6
    2 years ago

    Hi Samara,

     

    It was setup as a detail account and was not ticked as inactive. 

     

    After a few hours on the phone to MYOB this has been rectified (file had to be restored as there was an issue with the file). 

     

    Thanks

  • SamaraM's avatar
    SamaraM
    Former Staff
    2 years ago

    Hi Simone6 


    Welcome to the Community Forum. Can you please open up the account on the Accounts List and ensure that 'Inactive Account' is not ticked, and the type of account is selected to be 'Detail Account'. 

     

    If that all looks correct, can you please reply with a screenshot of the Account Information window and the New Purchase windows so I can reproduce the error on my end?

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    • Simone6's avatar
      Simone6
      2 years ago

      Hi Samara,

       

      It was setup as a detail account and was not ticked as inactive. 

       

      After a few hours on the phone to MYOB this has been rectified (file had to be restored as there was an issue with the file). 

       

      Thanks

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