Forum Discussion

BL01's avatar
BL01
2 years ago

Cannot link from MYOB intray to existing bill

Hello   I'm trying to link a document from the intray to an existing bill.  Only problem is, if I search for the bill from the 'Link to Existing bill' screen, the bill does not appear (others by th...
intray not linking
Earl_HD's avatar
Earl_HD
MYOB Moderator
2 years ago

Hi BL01,

Thanks for your detailed post I'm sorry to hear about the challenges you've been experiencing. I really appreciate your patience and understanding about this issue, and I do apologize for the delayed response. To address this issue, I suggest clearing your AccountRight cache: Clearing the AccountRight Cache This problems can occasionally arise due to corrupted cached data. 

Feel free to post again, we're happy to help.
Regards,|
Earl