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Scottvdv's avatar
Scottvdv
Contributing Cover User
3 years ago
Solved

Cannot Open a closed invoice

I need to make a change or review a previously entered purchase invoice. I click on the purchase register, find the particular invoice and click on the arrow or double click on the transaction line. ...
  • Komal_S's avatar
    Komal_S
    3 years ago

    Hi Scottvdv 

    Can you try clearing AccountRight cache and check if you're then able to open this invoice?  Please also ensure that "Transactions cannot be changed. They must be reversed" is unticked under Setup>>Preferences>>Security and check if there is any lock period specified. 

Komal_S's avatar
Komal_S
MYOB Staff
3 years ago

Hi Scottvdv 

Can you try clearing AccountRight cache and check if you're then able to open this invoice?  Please also ensure that "Transactions cannot be changed. They must be reversed" is unticked under Setup>>Preferences>>Security and check if there is any lock period specified. 

Scottvdv's avatar
Scottvdv
Contributing Cover User
3 years ago

Hi Komal

 

That has worked, but I am not sure why I was able to open invoices in the other data files and not in this one.

  • Komal_S's avatar
    Komal_S
    MYOB Staff
    3 years ago

    Hi Scottvdv 

     

    At times, corrupt cache can cause display and other function related issues in specific files so that could be one cause. Clearing it frequently can help resolve such issues. Please feel free to post if you encounter other issues. 

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