Forum Discussion

Resimax's avatar
Resimax
Experienced User
7 months ago

Change in Freight amount entering orders is crashing MYOB

First off the freight amount isn't getting recognised it the total. The when you try and change the freight amount or remove it the whole program crashes and closes.   Every day using MYOB is a da...
Resimax's avatar
Resimax
Experienced User
7 months ago

I cleared the cache it is still crashing out even if try and leave the freight field blank.

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    7 months ago

    Hi Resimax, 

     

    Thank you for attempting the troubleshooting steps. This appears to be an unusual issue. There are a few further steps that may help resolve it:

    • Please ensure that the linked account for freight is configured correctly by navigating to Setup > Linked accounts > Sales linked accounts.
    • When attempting to edit transactions, errors can sometimes occur if the transactions were originally created from recurring transactions. In such cases, the recommended workaround is to recreate the transaction manually.

    If the issue persists after following those steps, it's best to reach out to our support team for further assistance. There are a number of possible reasons these errors may occur, and our team can provide a more in-depth investigation. When reaching out, having the  error logs from the time the error occurred will assist us in efficiently troubleshooting the matter.

     

    Regards,

    Genreve

     

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.