Forum Discussion
I cleared the cache it is still crashing out even if try and leave the freight field blank.
- Genreve_S7 months agoMYOB Moderator
Hi Resimax,
Thank you for attempting the troubleshooting steps. This appears to be an unusual issue. There are a few further steps that may help resolve it:
- Please ensure that the linked account for freight is configured correctly by navigating to Setup > Linked accounts > Sales linked accounts.
- When attempting to edit transactions, errors can sometimes occur if the transactions were originally created from recurring transactions. In such cases, the recommended workaround is to recreate the transaction manually.
If the issue persists after following those steps, it's best to reach out to our support team for further assistance. There are a number of possible reasons these errors may occur, and our team can provide a more in-depth investigation. When reaching out, having the error logs from the time the error occurred will assist us in efficiently troubleshooting the matter.
Regards,
Genreve
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