Clearing out customer credit
I need to clear out a customer credit. I can no longer refund this customer. What are the steps involved please?
Forum Discussion
Thanks for that, so then how do I clear out the clearing account>
Hi smm,
The way you clear out transactions from a clearing account depends on how you need them to show up in your records. You can either create a journal entry or go through the electronic payment process, it really depends on what the transaction’s all about.
I'd love to share my own take on your first question about customer credits that can’t be refunded. You can tidy up those leftover credits by either applying them to any outstanding invoice or just popping in a journal entry to keep everything nice and organised. Here's a similar post outlining the steps you need to clear out customer credits.
Cheers,
Princess
