Clients not receiving receipt from online Credit card payments

Hi Mauzy,

Thanks for reaching out. If your clients aren’t receiving the receipt or "you got paid" email after they make an online payment, the first thing to check is your reply-to email setting.

You can review this by going to Setup > Preferences, then opening the Emailing tab. From there, please make sure the reply-to email is set to the correct address where you want to receive the "you got paid" emails. This usually doesn’t need to be changed on MYOB’s end, as it’s normally controlled in your settings. If the email address is already correct and the issue is still happening, reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so we can take a closer look. 

Regards,

Sai

Thanks for your reply. It's a difficult one because some of the large govt and mining companies have an accounts email that you use to send invoices, but the person paying by credit card has their own email. But they still want the receipt sent to them so they can claim it from the company.

Even though I have asked them to check if their Accounts dept have received the receipt, the answer is always negative. Never sure how truthful that is though.  :)

It's simpler for me to go online and copy the receipt online, then send to their email. If it happens more often, I will submit a case.

Thanks