Clients not receiving receipt from online Credit card payments
A couple of my clients have reported not receiving receipts for their online payments. I suspect that none of them are. How can I amend that? Doe it have to be done at MYOB's end?
Forum Discussion
We have also stopped receiving emails directly from MYOB since 17/07/2026 for customers who have paid their invoices by credit card or online payment through MYOB.
Checked the settings and everything remains the same, so not sure why out of the sudden this has stopped
Hi NKhamsen,
Thanks for sharing this. If your settings haven't changed and the emails stopped around 17/07/2026, this may need a closer look from our side.
Please check junk or spam first. If the receipts still aren't coming through, it's best to contact support and share a couple of affected invoice numbers, payment dates, and the email address that should have received them. You can reach out by creating a ticket in My Account or connecting to our live chat through MOCA, our virtual assistant.
Regards,
Genreve
Had checked that it wasn't in our Junk and our IT dept has confirmed these emails aren't in quarantine or blocked. Also, I reached out to your Live Chat team, and a team member had suggested for me to call your Financial Services Team as they couldn't assist further.
