Client's supplier invoices being blocked into in-tray Case number 03333891
My client has a supplier who changed their email address to one that now includes donotreply at the beginning of the email. The purchases in-tray has stopped receiving invoices since this change and the solution provided by MYOB below still doesn't work. No error message is being received when the supplier send the invoice and they have the correct email address for the in-tray.
Sending to you the copy of the steps we have followed to receive invoices automatically in the In-Tray.
- In AccountRight, go to Purchases → In Tray → Email address and copy the In-Tray address.
2. Open the customer’s email app:
Outlook: select New Email
Gmail: select Compose
3. In "To", paste the copied In-Tray address.
4. Select Attach file and attach only the supplier’s PDF invoice.
5. Remove any automatic signature, logo, images, CC/BCC recipients, or email body text.
6. Send the email.
7. Return to AccountRight and refresh Purchases → In Tray.
Do not select Forward on the supplier’s original email. Download the PDF first, then attach it to a new email; supplier portal links or embedded content may not arrive as valid attachments
Kindly make sure as well that the customer is sending the email invoices back to the correct email on the account.
My client is wasting a lot of valuable time on this and needs to find a solution.
Regards
Liz
