Forum Discussion

duydowe's avatar
duydowe
2 years ago

confirmation.myob.com is currently unable to handle this request. HTTP ERROR 500

Hi Team,   I've been using this link https://confirmation.myob.com/confirm to generate my shop data code but it stop working for 2 months now, can you help me resolve this problem
  • Leneth_A's avatar
    Leneth_A
    2 years ago

    Hi duydowe, 
     
    Thanks for your post. I would like to extend to you a warm welcome to the Community Forum. Thank you for bringing your concern to our attention. We regret that you are having issues confirming your company file and we appreciate your understanding during this time. 
     
    Regarding this matter, I have checked your account using the email address associated with it and I can see that you are in an older version of AccountRight. In this case, we highly recommend updating to the latest version of AccountRight which you can find on our downloads page. There is no cost involved, simply install the latest version, and open your company file to upgrade it. This will be able to be confirmed online. We have also updated our online help with this information: Activation and confirmation errors.  
     
     
    Please do not hesitate to post again if you need help in the future. 
     
    If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 
     
    Cheers,  
    Leneth

Leneth_A's avatar
Leneth_A
Former Staff
2 years ago

Hi duydowe, 
 
Thanks for your post. I would like to extend to you a warm welcome to the Community Forum. Thank you for bringing your concern to our attention. We regret that you are having issues confirming your company file and we appreciate your understanding during this time. 
 
Regarding this matter, I have checked your account using the email address associated with it and I can see that you are in an older version of AccountRight. In this case, we highly recommend updating to the latest version of AccountRight which you can find on our downloads page. There is no cost involved, simply install the latest version, and open your company file to upgrade it. This will be able to be confirmed online. We have also updated our online help with this information: Activation and confirmation errors.  
 
 
Please do not hesitate to post again if you need help in the future. 
 
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 
 
Cheers,  
Leneth

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