Forum Discussion

LUR84N's avatar
LUR84N
6 months ago

Company file is currently backing up...

Hi,


Could someone help me access my MYOB company file.  It is locked due to the following error:

 

The company file is currently backing up. You can sign on once the backup is complete.

 

Cheers.

Luisa

  • LUR84N's avatar
    LUR84N
    6 months ago

    Hi Earl,

     

    I received assistance via phone from MYOB.  Thank you.

  • CTeni's avatar
    CTeni
    Contributing User
    6 months ago

    Hi Luisa,

    Has this been resolved at your end as we're experiencing the same issue

     

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      6 months ago

      Hi LUR84N and CTeni

      Welcome to the Community Forum! We have an online script that can resolve this issue. Please reply with the last four digits of your Serial Number and your Company File ID so we can arrange the fix for you.

      Looking forward to your response.

      Regards,
      Earl

      • CTeni's avatar
        CTeni
        Contributing User
        6 months ago

        Hi Earl, where  can I find the Company File ID if I can't access MYOB - are you able to check a case number 01883791 - please

         

  • Trish_APG's avatar
    Trish_APG
    6 months ago

     

    How do we get our MYOB file reset. It is stuck backing up and we receive the following message:

     
    Backup in progress

    This company file is currently backing up.  

    You can sign in once the back up is complete.

     

    Thanks

    • CTeni's avatar
      CTeni
      Contributing User
      6 months ago

      Hi Trish, I experienced the same issue today - I called the MYOB Tech Support and quoted my Client ID and Serial Number if you have it on file - we also had lodge a tech support request online. They were able to reset, and we are back online. Hope that helps

       

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      6 months ago

      Hi Trish_APG ,

      I'd be happy to arrange this for you. Could you please reply with the last four digits of your Serial Number and your Company File ID? Thank you!

      Looking forward to your response.

      Regards,
      Earl

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