Hi,
Could someone help me access my MYOB company file. It is locked due to the following error:
The company file is currently backing up. You can sign on once the backup is complete.
Cheers.
Luisa
Hi Earl,
I received assistance via phone from MYOB. Thank you.
Hi Luisa,
Has this been resolved at your end as we're experiencing the same issue
Hi Earl, where can I find the Company File ID if I can't access MYOB - are you able to check a case number 01883791 - please
How do we get our MYOB file reset. It is stuck backing up and we receive the following message:
Backup in progress
This company file is currently backing up.
You can sign in once the back up is complete.
Thanks
Hi Trish, I experienced the same issue today - I called the MYOB Tech Support and quoted my Client ID and Serial Number if you have it on file - we also had lodge a tech support request online. They were able to reset, and we are back online. Hope that helps
i have the same issue can you please help me too
