Company file is currently backing up...

Question

Hi,Could someone help me access my MYOB company file.&nbsp; It is locked due to the following error:&nbsp;The company file is currently backing up. You can sign on once the backup is complete.&nbsp;Cheers.Luisa

lur84n · Accepted Answer

Hi Earl,&nbsp;I received assistance via phone from MYOB.&nbsp; Thank you.

cteni · Answer

Hi Trish, I experienced the same issue today - I called the MYOB Tech Support and quoted my Client ID and Serial Number if you have it on file - we also had lodge a tech support request online. They were able to reset, and we are back online. Hope that helps

earl_hd · Answer

Hi Trish_APG ,
I'd be happy to arrange this for you. Could you please reply with the last four digits of your Serial Number and your Company File ID? Thank you!Looking forward to your response.Regards,Earl

cteni · Answer

Hi Luisa,Has this been resolved at your end as we're experiencing the same issue&nbsp;

earl_hd · Answer

Hi LUR84N and CTeniWelcome to the Community Forum! We have an online script that can resolve this issue. Please reply with the last four digits of your Serial Number and your Company File ID so we can arrange the fix for you.
Looking forward to your response.Regards,Earl

cteni · Answer

Hi Earl, where&nbsp; can I find the Company File ID if I can't access MYOB - are you able to check a case number 01883791 - please&nbsp;

Forum Discussion

Company file is currently backing up...

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