Forum Discussion

LUR84N's avatar
LUR84N
5 months ago

Company file is currently backing up...

Hi, Could someone help me access my MYOB company file.  It is locked due to the following error:   The company file is currently backing up. You can sign on once the backup is complete.   Chee...
  • LUR84N's avatar
    LUR84N
    5 months ago

    Hi Earl,

     

    I received assistance via phone from MYOB.  Thank you.

Trish_APG's avatar
Trish_APG

 

How do we get our MYOB file reset. It is stuck backing up and we receive the following message:

 
Backup in progress

This company file is currently backing up.  

You can sign in once the back up is complete.

 

Thanks

CTeni's avatar
CTeni
Contributing User
5 months ago

Hi Trish, I experienced the same issue today - I called the MYOB Tech Support and quoted my Client ID and Serial Number if you have it on file - we also had lodge a tech support request online. They were able to reset, and we are back online. Hope that helps

 

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