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DV_Computers's avatar
DV_Computers
Experienced Cover User
2 months ago
Solved

The company file is currently backing up. You can sign on once the backup is complete.

Hi,


Could someone please help me access our MYOB company file.  It is locked due to the following error:

 

The company file is currently backing up. You can sign on once the backup is complete.

 

Please help, Myob file is required urgently.

 

Thank you,

Lina

Stuck Backup
  • Genreve_S's avatar
    Genreve_S
    2 months ago

    Hi DV_Computers,

     

    I checked and saw your company file is already active now. Feel free to let us know if you need any other help. Alternatively, you can create a support ticket from the MyAccount window or reach out to live chat through MOCA if you need any more help.

     

    Thanks,
    Genreve

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 months ago

    Hi DV_Computers,

     

    I checked and saw your company file is already active now. Feel free to let us know if you need any other help. Alternatively, you can create a support ticket from the MyAccount window or reach out to live chat through MOCA if you need any more help.

     

    Thanks,
    Genreve

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