Forum Discussion

LUR84N's avatar
LUR84N
8 months ago
Solved

Company file is currently backing up...

Hi, Could someone help me access my MYOB company file.  It is locked due to the following error:   The company file is currently backing up. You can sign on once the backup is complete.   Chee...
  • LUR84N's avatar
    LUR84N
    7 months ago

    Hi Earl,

     

    I received assistance via phone from MYOB.  Thank you.

Accounts-n-Pays's avatar
Accounts-n-Pays
Experienced Cover User
26 days ago

Having the same issue:

 

The company file is currently backing up. You can sign on once the backup is complete.

 

Can someone please assist?

Earl_HD's avatar
Earl_HD
MYOB Moderator
26 days ago

Hi Accounts-n-Pays,

To resolve this, we recommend reaching out to our backend support team directly. They can arrange an online script over file that will fix this issue. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via My Account.

Regards,
Earl

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