Forum Discussion

LUR84N's avatar
LUR84N
5 months ago

Company file is currently backing up...

Hi, Could someone help me access my MYOB company file.  It is locked due to the following error:   The company file is currently backing up. You can sign on once the backup is complete.   Chee...
  • LUR84N's avatar
    LUR84N
    5 months ago

    Hi Earl,

     

    I received assistance via phone from MYOB.  Thank you.

Trish_APG's avatar
Trish_APG

 

How do we get our MYOB file reset. It is stuck backing up and we receive the following message:

 
Backup in progress

This company file is currently backing up.  

You can sign in once the back up is complete.

 

Thanks

Earl_HD's avatar
Earl_HD
MYOB Moderator
5 months ago

Hi Trish_APG ,

I'd be happy to arrange this for you. Could you please reply with the last four digits of your Serial Number and your Company File ID? Thank you!

Looking forward to your response.

Regards,
Earl

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