Forum Discussion

Mitch95's avatar
Mitch95
Member
6 months ago

Contacts missing, "something gone wrong"

For the past week or so when I attempt to create an invoice through the MYOB mobile app, I am greeted with a "Something's gone wrong" message. This happems when attempting to click the "+" button in the invoice screen. 

 

Im also given the same message when i click the contacts app at the bottom of the screen too. 

 

The only way I can now create an invoice is if I log into MYOB through a Web browser. Once created I can edit the Invoice through the app however. 

 

 

 

I have uninstalled, reinstalled, logged out, logged in. 

How do I rectify this?

2 Replies

  • ClaireK's avatar
    ClaireK
    Experienced User
    5 months ago

    I'm having the same issue.  Only way to rectify is to log out and re log in, or uninstall and reinstall the app.  Did this on Monday and same issue on Tuesday.  Incredibly frustrating.  Just off a 30 minute phone call with support to tell me no one else is having this issue and suggested I comment here to see what others say - so sort of glad I'm not alone, but no closer to finding out what's causing this (using a Samsung phone in case that's relevant).

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    6 months ago

    Hi Mitch95​,

     

    Thanks a heap for sharing the screenshot! Great work for finding a workaround with the web browser, that’s a top effort! As per checking we haven’t had any reports about this issue floating around. You can check it here on our status hub. I’d suggest double-checking if you’re on the latest version of the MYOB app. If you’re still running into trouble and can’t edit invoices through the app, give our Live Chat team a buzz via our virtual assistant, MOCA or by submitting a support case via MyAccount so we can dig a bit deeper and get you sorted.

     

     

    Cheers,

    Shella