Forum Discussion
Hi Princess
I am still having trouble converting, please let me know next steps
thanks
Lily
Hi LilyUltimate,
Sorry to hear that this is still causing issues! I've run the script on your file again. Please have all users log out and clear your AccountRight cache before logging back in. If the error pops up again, you'll need to reach out to our support team for more help. You can either call us directly or connect with our live chat agent through our virtual assistant, MOCA, on our website.
Cheers,
Princess
- LilyUltimate7 days agoExperienced User
Hi Princess
Unfortunately, we are still having trouble with the conversion, error message is still appearing. Who can I call and who can I send this request to update the order for us.
please help
thanks
Lily
- Isaiah_C7 days agoMYOB Moderator
Hi LilyUltimate,
To assist you further with this issue, please reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. They'll be able to look into this more closely and provide real-time support to resolve the error message you're seeing.
Regards,
Sai
- LilyUltimate6 days agoExperienced User
thank you, I have sent thru a case to MyAccount
Kind regards
Lily
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