Forum Discussion

LilyUltimate's avatar
LilyUltimate
Experienced User
8 days ago

Converting Received Items to a bill

Hi  Could someone please help me with trying to convert a received item order to a bill. We have tried many times but are receiving a "time out" message. We originally tried to convert it from an ...
Princess_R's avatar
Princess_R
MYOB Moderator

Hi LilyUltimate,

 

Sorry to hear that this is still causing issues! I've run the script on your file again. Please have all users log out and clear your  AccountRight cache before logging back in. If the error pops up again, you'll need to reach out to our support team for more help. You can either call us directly or connect with our live chat agent through our virtual assistant, MOCA, on our website.

 

Cheers,

Princess

LilyUltimate's avatar
LilyUltimate
Experienced User
7 days ago

Hi Princess

Unfortunately, we are still having trouble with the conversion, error message is still appearing.  Who can I call and who can I send this request to update the order for us.

please help

thanks

Lily

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    7 days ago

    Hi LilyUltimate,

     

    To assist you further with this issue, please reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. They'll be able to look into this more closely and provide real-time support to resolve the error message you're seeing.

     

    Regards,

    Sai

    • LilyUltimate's avatar
      LilyUltimate
      Experienced User
      6 days ago

      thank you, I have sent thru a case to MyAccount

       

      Kind regards

      Lily

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