Forum Discussion

petss255's avatar
petss255
Contributing User
3 years ago

Could you please run a combined fix script

Good Morning   We are unable to open autobuild in our inventory.   Previously we have had this issue..just 3 months ago.   A Combined Fix script was attended to.    The last 4 digits of seria...
  • petss255's avatar
    petss255
    3 years ago

    Hi Sam 

     

    Its file 8 

     

    thank-you

petss255's avatar
petss255
Contributing User

Hi Sam

 

Can you explain please what is the file 5, 6 or 8. 

 

Sorry, our main accounts person is away.

 

Can you also tell me why this keeps happening.

 

thank-you

Sam_R's avatar
Sam_R
Former Staff
3 years ago

Hi petss255,

 

The Company File ID number is used to identify each business file under the same serial number  (to ensure we are not running the script over the incorrect file). 

 

This can be found when opening the file in question and selecting  'Help -> About MYOB AccountRight'

 

The error can occur for a number of issues, file/inventory size being the main cause., however, our teams are working to get this resolved. 

 

Please advise the company file ID in your reply and we will go ahead with running the script over the file.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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