Forum Discussion

asdfgh1's avatar
asdfgh1
Contributing User
10 months ago

Current value on Item Register is incorrect

Hi,     The current value in Item register is incorrect. It should be $9500.   The value on Item Register and Item Register [Detail] report are different as well. I'm unsure the cause of this iss...
Steven_M's avatar
Steven_M
Former Staff
4 years ago

Hi JANELLE 


I've arranged for the necessary scripts to be run over the company file for you as requested.

 

If you have been using the company file around the time of this post, do ensure that you close down and reopen the company file before attempting that process again.

  • Komal_S's avatar
    Komal_S
    MYOB Staff
    4 years ago

    Hi RodSha 

     

    I've replicated the situation in some of our sample files and the hourly rate was imported as expected. As it did not update for you correctly the first time, can you try the import again but just to update the pay rate as the custom fields have already been imported.


    You also mentioned that the import worked without any issues in the backup copy, therefore, can you try turning off antivirus and firewall, and try the process again. This will rule out any interference caused due to third party apps.

    If it does not work, please attach the import file here after removing all the sensitive employee data so we can investigate further. 

    • RodSha's avatar
      RodSha
      Experienced User
      4 years ago

      Komal

       

      if I try to upload a file with Record ID and Salary/Rate only I get an error  Banking Information is Incomplete.

       

      When I include all the banking information I get the import as 100% sucessful no warnings or issues

       

      However when I export the data to check I find that the Salary/Rates have not changed.

    • RodSha's avatar
      RodSha
      Experienced User
      4 years ago

      Part two of email

       

      Attached is the upload file with bank details less personal information

       

      Also attached is the export post upload

       

      Please note that staff who are on $25.20 had no increase in salary, so to compare upload to post export you will need to select other pay rates.

       

      Thanks for any help ytouy can provide

      • Komal_S's avatar
        Komal_S
        MYOB Staff
        4 years ago

        Hi RodSha 

        Thanks for providing additional details.


        I've gone through your import files and the pay rate is not getting updated because there is no column to specify whether the rate is salary-based or hourly. I've attached a sample of the amended import file with the column for Pay basis and using that figures will update as expected.


        Let me know if you have additional questions on this. 

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A SALES ORDER - PROBLEM","id":"message:721362","revisionNum":2,"repliesCount":3,"author":{"__ref":"User:user:156459"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"conversation":{"__ref":"Conversation:conversation:721362"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:721362"},"body@stripHtml({\"truncateLength\":200})":" We are trying to raise a Sales Order and it comes up with this message. \n   \n Previously we have had major issues before and an Inventory Script has been run. This has fixed the problem. \n Could you ...","body@stringLength":"509","rawBody":"

We are trying to raise a Sales Order and it comes up with this message.

\n

 

\n

Previously we have had major issues before and an Inventory Script has been run. This has fixed the problem.

\n

Could you please do the same ASAP as we are on the last day of the month.

\n

 

\n

Forgot to mention it is File No. 1

\n

 

\n

Many thanks your help

\n

Janelle

\n

 

\n

 

","kudosSumWeight":0,"postTime":"2021-08-31T13:50:47.904+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"AttachmentEdge","cursor":"MjUuM3wyLjF8b3w1fF9OVl98MQ","node":{"__ref":"Attachment:{\"id\":\"attachment:message721362AttachmentNumber1\",\"url\":\"https://community.myob.com/t5/s/myob/attachments/myob/Sales_and_Purchases/78866/1/error%20log.txt\"}"}}]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:721362_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":585},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

We are trying to raise a Sales Order and it comes up with this message.

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\n

Previously we have had major issues before and an Inventory Script has been run. This has fixed the problem.

\n

Could you please do the same ASAP as we are on the last day of the month.

\n

 

\n

Forgot to mention it is File No. 1

\n

 

\n

Many thanks your help

\n

Janelle

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\n

 

"},"Conversation:conversation:721362":{"__typename":"Conversation","id":"conversation:721362","solved":true,"topic":{"__ref":"ForumTopicMessage:message:721362"},"lastPostingActivityTime":"2021-09-06T11:48:38.520+10:00","lastPostTime":"2021-09-06T11:48:38.520+10:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:721362":{"__typename":"ModerationData","id":"moderation_data:721362","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Attachment:{\"id\":\"attachment:message721362AttachmentNumber1\",\"url\":\"https://community.myob.com/t5/s/myob/attachments/myob/Sales_and_Purchases/78866/1/error%20log.txt\"}":{"__typename":"Attachment","id":"attachment:message721362AttachmentNumber1","filename":"error log.txt","filesize":6527,"contentType":"text/plain","url":"https://community.myob.com/t5/s/myob/attachments/myob/Sales_and_Purchases/78866/1/error%20log.txt"},"Revision:revision:721362_2":{"__typename":"Revision","id":"revision:721362_2","lastEditTime":"2021-08-31T14:21:12.552+10:00"},"AcceptedSolutionMessage:message:721454":{"__typename":"AcceptedSolutionMessage","id":"message:721454","conversation":{"__ref":"Conversation:conversation:721362"},"author":{"__ref":"User:user:49125"},"revisionNum":1,"uid":721454,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"parent":{"__ref":"ForumTopicMessage:message:721362"},"subject":"Re: CREATING A SALES ORDER - PROBLEM","moderationData":{"__ref":"ModerationData:moderation_data:721454"},"body":"

Hi JANELLE 

\n


I've arranged for the necessary scripts to be run over the company file for you as requested.

\n

 

\n

If you have been using the company file around the time of this post, do ensure that you close down and reopen the company file before attempting that process again.

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"218","postTime":"2021-09-01T07:59:26.598+10:00","lastPublishTime":"2021-09-01T07:59:26.598+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":576},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Sales_and_Purchases/message:721362/message:721454","readOnly":true,"editFrozen":false,"body@stringLength":"510","rawBody":"

Hi  

\n


I've arranged for the necessary scripts to be run over the company file for you as requested.

\n

 

\n

If you have been using the company file around the time of this post, do ensure that you close down and reopen the company file before attempting that process again.

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background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n 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Many thanks. The Script worked.

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