Good afternoon, We use both service and item invoices, I have seen the note in the community where you make the cc charge an item on the invoice, however we haven't seen an option for the service...
If you can't reach the customer for the refund to be processed and if they don't have any open invoices, you can just leave and hold the credit as unapplied and apply it to the new invoices in the future. However, in your case, if you want to remove this credit from the Return and Credit tab, you might opt to journalthe refunds to an asset account if the refunds are expected to be claimed in the future or to a liability account if you're holding the refunds for specific purposes. You may also try your second option, which is creating a new invoice with the same amount and applying the credit note.
I recommend checking with your accountant about recording this to ensure that you're allocating the transaction to the correct account.
Please let me know how you get along and if you require any further assistance with this. I'm here to help in any way I can.
The only way I can think of, it might not be 100% correct, would be to readjust the invoice before marrying it up in the bank feed. As the fees are already taken from Stripe this would be a separate expense.
Let me think about a different option for you, I've not been able to find anything online that is the same?
How do the fees show from Stripe, do they just send a statement across?
Yes sometimes we have to find these workarounds and that is all that I can see working for now. That means when the fees are deposited later on they can be allocated correctly.
We had an issue with MYOB fees, I've since had to turn off the online payments and when customers wants to pay by cc I add in the charge to the invoice and re-send across, so clunky but it means the customers are paying the fees and not us!
I've had a look around but couldn't see anything else that might work for you. Some of the team in the forum have replied to my posts and have tried to help, I think they might be overrun with requests. We can help each other even if I'm not a qualified accountant or a bookkeeper :)
Let me know if you need anything at any time, there is normally some way forward no matter how clunky it might be!
I'm not in NZ unfortunately, if Stripe deposits the amounts per transaction then it should be an easy process of adjusting the amount in the invoice and then matching in the bank feed.
Do you have access to change amounts on invoices, MYOB normally sets it to not allow these changes, however, you can change this to allow changes to invoices(in most cases), I can send across instructions if you need?
Katie
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Charges","id":"message:631184","revisionNum":1,"repliesCount":10,"author":{"__ref":"User:user:209465"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"conversation":{"__ref":"Conversation:conversation:631184"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:631184"},"body@stripHtml({\"truncateLength\":200})":" Good afternoon, We use both service and item invoices, I have seen the note in the community where you make the cc charge an item on the invoice, however we haven't seen an option for the service...","body@stringLength":"519","rawBody":"
Good afternoon,
We use both service and item invoices, I have seen the note in the community where you make the cc charge an item on the invoice, however we haven't seen an option for the service invoice. Ideally the one solution for the charge across all invoices would be ideal.
What is the best way to tackle this issue as the cc charge is on top of the payment and we want to make the customer aware before hand.
Thanks for taking the time to reply. Even MYOB Team do not have an answer - its appears to be a work-around.
Stripe do not send a statement. They merely deposit the funds in bulk into our account. I can view the charges when I log into my Stripe account.
Cheers
Prash
","body@stringLength":"353","rawBody":"
Hi Katie,
Thanks for taking the time to reply. Even MYOB Team do not have an answer - its appears to be a work-around.
Stripe do not send a statement. They merely deposit the funds in bulk into our account. I can view the charges when I log into my Stripe account.
Cheers
Prash
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Thank you for your post and feedback, I have passed this on to the right team. While this is not an available feature, as a potential work around for an Item invoice you can set up an Item that you 'sell' and use this item on the invoice to apply the credit card fee.
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Article Creating items has instructions on how to set this up in your software. Generally for this type of item you would only tick 'I sell this Item' in the set up.
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Please do let me know if you have any further questions.
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If my response has answered your enquiry please click \"Accept as Solution\" to assist other users find this information.
Thank you for your post and feedback, I have passed this on to the right team. While this is not an available feature, as a potential work around for an Item invoice you can set up an Item that you 'sell' and use this item on the invoice to apply the credit card fee.
\n
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Article Creating items has instructions on how to set this up in your software. Generally for this type of item you would only tick 'I sell this Item' in the set up.
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Please do let me know if you have any further questions.
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If my response has answered your enquiry please click \"Accept as Solution\" to assist other users find this information.
The only way I can think of, it might not be 100% correct, would be to readjust the invoice before marrying it up in the bank feed. As the fees are already taken from Stripe this would be a separate expense.
Let me think about a different option for you, I've not been able to find anything online that is the same?
How do the fees show from Stripe, do they just send a statement across?
","body@stringLength":"487","rawBody":"
Hi there,
The only way I can think of, it might not be 100% correct, would be to readjust the invoice before marrying it up in the bank feed. As the fees are already taken from Stripe this would be a separate expense.
Let me think about a different option for you, I've not been able to find anything online that is the same?
How do the fees show from Stripe, do they just send a statement across?
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Hi Prash,
Yes sometimes we have to find these workarounds and that is all that I can see working for now. That means when the fees are deposited later on they can be allocated correctly.
We had an issue with MYOB fees, I've since had to turn off the online payments and when customers wants to pay by cc I add in the charge to the invoice and re-send across, so clunky but it means the customers are paying the fees and not us!
I've had a look around but couldn't see anything else that might work for you. Some of the team in the forum have replied to my posts and have tried to help, I think they might be overrun with requests. We can help each other even if I'm not a qualified accountant or a bookkeeper :)
Let me know if you need anything at any time, there is normally some way forward no matter how clunky it might be!
Yes sometimes we have to find these workarounds and that is all that I can see working for now. That means when the fees are deposited later on they can be allocated correctly.
We had an issue with MYOB fees, I've since had to turn off the online payments and when customers wants to pay by cc I add in the charge to the invoice and re-send across, so clunky but it means the customers are paying the fees and not us!
I've had a look around but couldn't see anything else that might work for you. Some of the team in the forum have replied to my posts and have tried to help, I think they might be overrun with requests. We can help each other even if I'm not a qualified accountant or a bookkeeper :)
Let me know if you need anything at any time, there is normally some way forward no matter how clunky it might be!
I'm not in NZ unfortunately, if Stripe deposits the amounts per transaction then it should be an easy process of adjusting the amount in the invoice and then matching in the bank feed.
Do you have access to change amounts on invoices, MYOB normally sets it to not allow these changes, however, you can change this to allow changes to invoices(in most cases), I can send across instructions if you need?
I'm not in NZ unfortunately, if Stripe deposits the amounts per transaction then it should be an easy process of adjusting the amount in the invoice and then matching in the bank feed.
Do you have access to change amounts on invoices, MYOB normally sets it to not allow these changes, however, you can change this to allow changes to invoices(in most cases), I can send across instructions if you need?
