Forum Discussion

paulheath's avatar
paulheath
Member
2 years ago

CUSTOMER CARD FILE OUT OF BALANCE - SHOWS OUTSTANDING AMOUNT BUT NO INVOICE OUTSTANDING

Customer card file shows amount outstanding of $211.20, however no invoices outstanding when reports run.  Have found issue dates back to 18/07/2014.  Payment received and allocated to multiple invoi...
SKing's avatar
SKing
Experienced Cover User
2 years ago

Hi Gavin

 

Really appreciate your response.  I think you've pinpointed the issue exactly.  It is related to finance charge but reversing it now causes things to go out of whack.  Was on the phone for over an hour on Thursday trying to explain it and sending screen shots - I ended up having to go because I had an appt.  Will try again this morning.  Fingers crossed :)

Mike_James's avatar
Mike_James
Ultimate Cover User
2 years ago

Hi SKing , I saved the attached forum solution back in 2012; it sounds as though your situation may be similar. If you read the posts from the bottom of the document back, it may possibly help in your corrections. 

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