Forum Discussion

IdaS1's avatar
IdaS1
Trusted User
8 months ago

Closed Sales still showing as outstanding

Hi, I have had the same issue in another post which was resolved, a couple more invoices have now popped up with the same problem, can you please help? $0 outstanding but still showing in open invoices??

 

 

Desktop
  • IdaS1's avatar
    IdaS1
    6 months ago

    Hi Princess

     

    Thanks for getting back to me, this has since been resolved by MYOB. 

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    6 months ago

    Hi IdaS1

     

    Thanks for reaching out about the issue with closed sales still showing as outstanding. It's odd behavior indeed! A quick fix to try first is clearing your  AccountRight cache  to see if that resolves the issue. If the problem persists after clearing the cache, please send us a private message with your account details and specific examples of the invoices affected. This will allow us to investigate further and work towards a solution for you.

     

    I look forward to helping you get this sorted!

     

    Cheers,

    Princess

    • IdaS1's avatar
      IdaS1
      Trusted User
      6 months ago

      Hi Princess

       

      Thanks for getting back to me, this has since been resolved by MYOB. 

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.