Forum Discussion

IdaS1's avatar
IdaS1
Trusted User
3 months ago
Solved

Closed Sales still showing as outstanding

Hi, I have had the same issue in another post which was resolved, a couple more invoices have now popped up with the same problem, can you please help? $0 outstanding but still showing in open invoic...
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  • IdaS1's avatar
    IdaS1
    20 days ago

    Hi Princess

     

    Thanks for getting back to me, this has since been resolved by MYOB. 

Princess_R's avatar
Princess_R
MYOB Moderator

Hi IdaS1

 

Thanks for reaching out about the issue with closed sales still showing as outstanding. It's odd behavior indeed! A quick fix to try first is clearing your  AccountRight cache  to see if that resolves the issue. If the problem persists after clearing the cache, please send us a private message with your account details and specific examples of the invoices affected. This will allow us to investigate further and work towards a solution for you.

 

I look forward to helping you get this sorted!

 

Cheers,

Princess

IdaS1's avatar
IdaS1
Trusted User
20 days ago

Hi Princess

 

Thanks for getting back to me, this has since been resolved by MYOB.